Strategic Business Communications would like to award the OOZE Award for May 2014 to Arturo with Peek Brothers Fine Home Painting. The OOZE Award is our way to show our appreciation for the outstanding customer service and excellent delivery provided by Arturo. Since 1981, for over 30 years, Peek Brothers Fine Home Painting has been making our hometown beautiful with over 3,000 projects completed. Ask around the town and with suppliers, Peek Brothers are complimented on their cleanliness, reliability and pleasant personalities of their crew members.
We want to show that the standard of service is just a standard, but those who go above and beyond should be recognized and awarded. That is how we developed the OOZE Award. We want to express our gratitude to Arturo with Peek Brothers Fine Home Painting for demonstrating what we at SBC believe to be outstanding, not only in theory but in the practice of our entire team.
“Arturo from Peek Brothers Fine Home Painting went above and beyond our normal expectations. A while ago, the SBC staff decided to change the wall color of our office. When that day finally came, we hired Peek Brothers Fine Home Painting’s services. From the beginning, Arturo painted the wall professionally by choosing the right color for the wall and leaving zero paint marks. Most importantly, he was always careful that the SBC staff was comfortable while he was doing his job. We had to call him a second time in order to fix the door frame paint that had white marks from before. Surprisingly, Arturo responded quickly to our request and decided to recoat the whole thing. Because of Arturo’s positive attitude, enthusiasm and professionalism, the SBC office looks nice and professional.”
– Jim Hernandez President, Strategic Business Communications, Inc.
Using the Strategic Business Communications OOZE standard, it is clear that Arturo with Peek Brothers Fine Home Painting exemplifies customer service.
This means he does the best he can for his clients, ALL the time. At Strategic Business Communications, we measure this type of service through four different angles: Optimizing Every Opportunity with Zealous Enthusiasm:
To OPTIMIZE is to make as effective, perfect, or useful as possible… They find ways to benefit their customers and make the most of the trust their clients give them.
Look for the OPPORTUNITY to shine… They use every occasion to the fullest potential and treat it as a situation for attainment of a goal…or prospect for advancement or success.
They were being ZEALOUS,which means they brought drive and ambition to everything they were trying to accomplish. This was exemplified by diligence, devotion, and acting in good character. This is about delivering passion in what they do. Giving more than their best is the only way they are committed to perform.
Using ENTHUSIASM through their work had a huge impact on their client. They showed many various forms of extreme devotion to their own staff and their clients.