Research FAQ

What is OOZEit?

OOZEit is a survey research tool created by SBC to help businesses build and maintain strong relationships with their customers. The survey questions are created by understanding each client’s individual needs as well as the market they encompass. The final question of the survey is the Net Promoter Score(NPS), which measures customer loyalty and satisfaction. For more information, please visit our partner website.

Why should my business invest in research?

According to Nielsen(2013), word of mouth is still the number one form of advertising for 84% of global businesses. By utilizing our OOZEit survey, your business will receive the necessary feedback to provide your customers with the service they desire. Our survey is tailored to ask questions that focus on how you can improve the customer experience. In addition, customers are able to send direct feedback to your management team if they would like to be contacted. For more information, request a quote here.

What is NPS?

Net Promoter Score(NPS), is a tool in our OOZEit survey to measure customer loyalty by asking a simple question: How likely is it that you would recommend [Company X] to a friend or family member?