Strategic Business Communications would like to award the OOZE Award for January 2015 to Rusty Newton with Pro Specialties Group. The OOZE Award is our way to show our appreciation for the outstanding customer service and excellent delivery provided by Rusty.
Pro Specialties Group is the one source for Premium, Promotional & Collectable products. Pro Specialties customizes promotional product for individual needs putting your logo to work for you! Their goal is to provide clients with superior customer service, innovative graphic design and distinctive products. Pro Specialties’ products will help put the client’s company logo in front of their customers.
We want to show that the standard of service is just a standard, but those who go above and beyond should be recognized and awarded. That is how we developed the OOZE Award. We want to express our gratitude to Rusty Newton with Pro Specialties Group for demonstrating what we at SBC believe to be outstanding, not only in theory but in the practice of our entire team.
“I worked with Rusty Newton of Pro Specialties Group on an upscale branded item for one of our largest clients, and he made the process seamless. He worked hard to research several options for our client to choose from, which was greatly appreciated. Not only was he able to offer the best value, he was always very responsive anytime I had questions, and was always very friendly and patient throughout the entire process. Rusty went above and beyond by personally delivering our large order himself, which saved us a great deal. I truly enjoyed working with Rusty as he exemplifies outstanding client relations, and we look forward to conducting more business with him in the future. Thank you Rusty!”
– Candice Punzalan
Meeting & Event Logistics Coordinator, Strategic Business Communications, Inc.
Using the Strategic Business Communications OOZE standard, it is clear that Rusty Newton with Pro Specialties Group exemplifies customer service. This means he does the best he can for his clients, ALL the time.
At Strategic Business Communications, we measure this type of service through four different angles: Optimizing Every Opportunity with Zealous Enthusiasm:
To OPTIMIZE is to make as effective, perfect, or useful as possible…
They find ways to benefit their customers and make the most of the trust their clients give them.
Look for the OPPORTUNITY to shine…
They use every occasion to the fullest potential and treat it as a situation for attainment of a goal…or prospect for advancement or success.
They were being ZEALOUS, which means they brought drive and ambition to everything they were trying to accomplish. This was exemplified by diligence, devotion, and acting in good character. This is about delivering passion in what they do. Giving more than their best is the only way they are committed to perform.
Using ENTHUSIASM through their work had a huge impact on their client.
They showed many various forms of extreme devotion to their own staff and their clients.