Strategic Business Communications would like to award the OOZE Award for June 2012 to Greg Boyd with Coldwell Banker. The OOZE Award is our way to show our appreciation for the outstanding customer service and excellent delivery provided by Greg Boyd.
Coldwell Banker got its start in San Francisco in 1906 making it the oldest and most established residential real estate franchise system in North America. Now headquartered in New Jersey, Coldwell Banker has grown internationally with presence in 50 countries and with a team of 83,000 Sales Associates and Brokers. It is identified as one of the most innovative real estate companies today and at the core of the Coldwell Banker philosophy is to “never stop moving” and always provide professional and exemplary customer service.
We want to show that the standard of service is just a standard, but those who go above and beyond should be recognized and awarded. That is how we developed the OOZE Award. We want to express our gratitude to Greg Boyd with Coldwell Banker for demonstrating what we at SBC believe to be outstanding, not only in theory but in the practice of their entire team.
“Greg Boyd’s great communication and attention to detail is what made the local community garage sale a huge success. He started by providing great signs and advertisement for the sale. On the morning of the garage sale he made his rounds to each of the homes to ensure that everyone had small bills on hand to make change, to pass out maps of the participating homes, to hand out donuts, and to ensure that everything else was going well. He also made rounds later in the day to pass out waters and a free market analysis based on the recent activity of home sales in our neighborhood. We appreciate Greg going above and beyond when organizing this event.”
– Dawn Lyman, Operations Manager, Strategic Business Communications, Inc.
Using the Strategic Business Communications OOZE standard, it is clear that Greg Boyd with Coldwell Banker exemplifies customer service. This means he does the best he can for his clients, ALL the time.
At Strategic Business Communications, we measure this type of service through four different angles: Optimizing Every Opportunity with Zealous Enthusiasm:
- To OPTIMIZE is to make as effective, perfect, or useful as possible…they find ways to benefit their customers and make the most of the trust their clients give them.
- Look for the OPPORTUNITY to shine…they use every occasion to the fullest potential and treat it as a situation for attainment of a goal…or prospect for advancement or success.
- They were being ZEALOUS, which means they brought drive and ambition to everything they were trying to accomplish. This was exemplified by diligence, devotion, and acting in good character. This is about delivering passion in what they do. Giving more than their best is the only way they are committed to perform.
- Using ENTHUSIASM through their work had a huge impact on their client. They showed many forms of extreme devotion to their own staff and their clients.