Strategic Business Communications would like to award the OOZE Award for February 2014 to Ed McSweeney with Sharp Business Systems. The OOZE Award is our way to show our appreciation for the outstanding customer service and excellent delivery provided by Ed.
“Make products that others want to imitate.” Sharp founder Tokuji Hayakawa coined this phrase to embody the management concept at Sharp. In 1912, he invented the snap belt buckle and three years later brought the Ever-Sharp mechanical pencil to the market. Since then, Sharp has been on the cutting edge of technology, consistently innovating new appliances, industrial equipment and office solutions, and changing the lives of people around the world.
We want to show that the standard of service is just a standard, but those who go above and beyond should be recognized and awarded. That is how we developed the OOZE Award. We want to express our gratitude to Ed McSweeney with Sharp Business Systems for demonstrating what we at SBC believe to be outstanding, not only in theory but in the practice of our entire team.
“We called on Sharp Business Systems to service our copier and they thankfully sent Ed McSweeney, who truly went above and beyond to address our needs. Not only did he fulfill our initial request on the same day, we made a few additional service calls within the same week and he always reported to our office promptly with a great attitude. Ed was highly professional, courteous and knowledgeable about the issue at hand, and he worked diligently to restore our copier to a brand new state. Thank you for all of your help Ed… you’re OOZE-errific!”
– Candice Punzalan
Meeting and Event Logistics Coordinator, Strategic Business Communications, Inc.
Using the Strategic Business Communications OOZE standard, it is clear that Ed McSweeney with Sharp Business Systems exemplifies customer service. This means he does the best he can for his clients, ALL the time.
At Strategic Business Communications, we measure this type of service through four different angles: Optimizing Every Opportunity with Zealous Enthusiasm:
To OPTIMIZEis to make as effective, perfect, or useful as possible…
They find ways to benefit their customers and make the most of the trust their clients give them.
Look for the OPPORTUNITY to shine…
They use every occasion to the fullest potential and treat it as a situation for attainment of a goal…or prospect for advancement or success.
They were being ZEALOUS, which means they brought drive and ambition to everything they were trying to accomplish. This was exemplified by diligence, devotion, and acting in good character. This is about delivering passion in what they do. Giving more than their best is the only way they are committed to perform.
Using ENTHUSIASM through their work had a huge impact on their client.
They showed many various forms of extreme devotion to their own staff and their clients.
