Strategic Business Communications would like to award the OOZE Award for June 2013 to Mark Pugh with Ace Tire Centers. The OOZE Award is our way to show our appreciation for the outstanding customer service and excellent delivery provided by Mark Pugh. Ace Tire Centers has 5 locations in San Diego, and as Tech-Net members, are connected with over 6,000 dealers nationwide.
Ace Tire Centers employs knowledgeable, talented, experienced staff who receive training on a regular basis and technicians who are all ASE certified. Additionally, they have at least one master mechanic at each location. While they operate within the automotive industry, they believe that they are in the people business, not the car repair business. Ace Tire Centers operates on 3 core values – honesty, respect, and professionalism. Recognizing that satisfied customers are the foundation of their business, they offer quality parts and services at exceptional value. Most repairs are finished within hours and major repairs typically take no more than one day. Ace Tire Centers also believes in giving back to their community and have made charity and service part of their mission statement. Because of their dedication to their community and their customers, Ace Tire Centers continues to thrive.
We want to show that the standard of service is just a standard, but those who go above and beyond should be recognized and awarded. That is how we developed the OOZE Award. We want to express our gratitude to Mark Pugh with Ace Tire Centers for demonstrating what we at SBC believe to be outstanding, not only in theory but in the practice of our entire team.
“First of all, I was amazed that Mark took my call after hours and made sure I was taken care of early the next morning. I was told it would take about 40 minutes, and 15 minutes later my car was ready. Your location was clean and very well organized. It sure was a lot different than any other tire store. Mark, thank you for the amazing service.”
– Jim Hernandez, President, Strategic Business Communications, Inc.
Using the Strategic Business Communications OOZE standard, it is clear that Mark Pugh with Ace Tire Centers exemplifies customer service. This means he does the best he can for his clients, ALL the time.
At Strategic Business Communications, we measure this type of service through four different angles: Optimizing Every Opportunity with Zealous Enthusiasm:
- To OPTIMIZE is to make as effective, perfect, or useful as possible…they find ways to benefit their customers and make the most of the trust their clients give them.
- Look for the OPPORTUNITY to shine…they use every occasion to the fullest potential and treat it as a situation for attainment of a goal…or prospect for advancement or success.
- They were being ZEALOUS, which means they brought drive and ambition to everything they were trying to accomplish. This was exemplified by diligence, devotion, and acting in good character. This is about delivering passion in what they do. Giving more than their best is the only way they are committed to perform.
- Using ENTHUSIASM through their work had a huge impact on their client. They showed many forms of extreme devotion to their own staff and their clients.