Strategic Business Communications would like to award the OOZE Award for April 2013 to David Fleiner with FedEx Express. The OOZE Award is our way to show our appreciation for the outstanding customer service and excellent delivery provided by David Fleiner.
FedEx Express was founded in 1971 as Federal Express Corporation. They invented express distribution and have ranked as the industry’s global leader ever since. FedEx Express is the world’s largest express transportation business delivering to over 220 countries and territories and to every address in the United States. FedEx Express connects markets that make up more than 90 percent of the world’s gross domestic product and all of this is done within one to three business days. Averaging an excess of 4 million packages and 12 million tons of freight shipped and delivered every day, their annual income exceeds $26 billion. FedEx employs over 150,000 employees and has headquarters nationwide. In 2012, FedEx express was awarded numerous honors including, “Top Ten – World’s Best Multinational Workplaces” by Great Place to Work Institute as well as “Business Superbrand” by the UK Centre for Brand Analysis. FedEx Express constantly provides rapid, reliable, time-definite delivery which makes them one of the most respected businesses worldwide.
We want to show that the standard of service is just a standard, but those who go above and beyond should be recognized and awarded. That is how we developed the OOZE Award. We want to express our gratitude to David Fleiner with FedEx Express for demonstrating what we at SBC believe to be outstanding, not only in theory but in the practice of our entire team.
“With several important packages going out on a continuous basis, it is essential for us to have a shipping provider that is truly reliable, and that is what David Fleiner of FedEx exemplifies. He always provides the best customer service, has a great attitude, and even goes out of his way to work with our schedule so that our packages are picked up on time. We appreciate all of David’s hard work and wish him the best of luck on his next venture!”
– Candice Punzalan
Meeting & Event Logistics Coordinator, Strategic Business Communications, Inc.
Using the Strategic Business Communications OOZE standard, it is clear that David Fleiner with FedEx Express exemplifies customer service. This means he does the best he can for his clients, ALL the time.
At Strategic Business Communications, we measure this type of service through four different angles: Optimizing Every Opportunity with Zealous Enthusiasm:
- To OPTIMIZE is to make as effective, perfect, or useful as possible…they find ways to benefit their customers and make the most of the trust their clients give them.
- Look for the OPPORTUNITY to shine…they use every occasion to the fullest potential and treat it as a situation for attainment of a goal…or prospect for advancement or success.
- They were being ZEALOUS, which means they brought drive and ambition to everything they were trying to accomplish. This was exemplified by diligence, devotion, and acting in good character. This is about delivering passion in what they do. Giving more than their best is the only way they are committed to perform.
- Using ENTHUSIASM through their work had a huge impact on their client. They showed many forms of extreme devotion to their own staff and their clients.