Strategic Business Communications would like to award the OOZE Award for March 2013 to Ricky Hawkins with the Dallas Marriot Las Colinas. The OOZE Award is our way to show our appreciation for the outstanding customer service and excellent delivery provided by Ricky Hawkins.
Marriot International began as a humble nine-seat A&W root beer stand opened by J. Willard and Alice Marriott in 1927. After hot Mexican food was added to menu the “Hot Shoppe” chain emerged. Over the next 30 years Hot Shoppe experienced much success. This success inspired the construction of their first hotel, the Twin Bridges Marriott. Fast forward to today, and Marriott International has over 3,700 properties in 74 countries and territories around the world. They are recognized as a top employer because innovation and action fuel the way they do business and they constantly strive to serve their customers, provide opportunities for employees and grow their business. Their adherence to 5 core values is one of the reasons Marriott will continue to grow and stay at the forefront of the Hospitality industry. These core values are: put people first, pursue excellence, embrace change, act with integrity, and serve our world.
We want to show that the standard of service is just a standard, but those who go above and beyond should be recognized and awarded. That is how we developed the OOZE Award. We want to express our gratitude to Ricky Hawkins with the Dallas Marriot Las Colinas for demonstrating what we at SBC believe to be outstanding, not only in theory but in the practice of our entire team.
“Ricky Hawkins of the Dallas Marriott Las Colinas was one of my very first hotel calls as a Meeting and Event Planning Assistant with SBC, Inc. Not only was Ricky kind and patient with our initial questions and requests, he was also incredibly professional and accommodating. He is always quick with a response, either via e-mail or phone call, and strives to meet and exceed our meeting needs. Ricky has been an utter pleasure to work with on past events and that is why we have chosen to work with the Dallas Marriott Las Colinas again for future meetings. It’s people like Ricky Hawkins who make our jobs as Meeting Planners easier and his positive attitude, and hard working spirit makes our job even more pleasurable.”
– Candace Stephens, Meeting and Event Planning Assistant, Strategic Business Communications, Inc.
Using the Strategic Business Communications OOZE standard, it is clear that Ricky Hawkins with the Dallas Marriot Las Colinas exemplifies customer service. This means he does the best he can for his clients, ALL the time.
At Strategic Business Communications, we measure this type of service through four different angles: Optimizing Every Opportunity with Zealous Enthusiasm:
- To OPTIMIZE is to make as effective, perfect, or useful as possible…they find ways to benefit their customers and make the most of the trust their clients give them.
- Look for the OPPORTUNITY to shine…they use every occasion to the fullest potential and treat it as a situation for attainment of a goal…or prospect for advancement or success.
- They were being ZEALOUS, which means they brought drive and ambition to everything they were trying to accomplish. This was exemplified by diligence, devotion, and acting in good character. This is about delivering passion in what they do. Giving more than their best is the only way they are committed to perform.
- Using ENTHUSIASM through their work had a huge impact on their client. They showed many forms of extreme devotion to their own staff and their clients.
