Strategic Business Communications would like to award Mafia Mike’s Pizza with the Strategic Business Communications OOZE Award for June 2011. The OOZE Award is our way of showing our appreciation for the outstanding customer service from Mafia Mike’s Pizza.
Not too long ago Mafia Mike’s Pizza opened its doors to the public in Escondido, greater area of San Diego. Their motto is simple yet exactly what a client wants when ordering pizza “100% Guaranteed!” If you’re not completely satisfied with their pizza they will refund your money, every cent. They guarantee their pizza to be hot and tasty even when delivering. Mafia Mike’s Pizza is also very committed to the community. It has donated over $50,000 in pizzas to youth sport teams, schools, hospitals and churches. Our experience with Mafia Mike’s Pizza has exceeded all expectations and that is why we as a team selected Mafia Mike’s Pizza for the Strategic Business Communications OOZE Award.
At SBC, we want to show that the standard of service is just a standard, but those who go above and beyond should be recognized and awarded. That is how we developed the OOZE Award. We want to express our gratitude to Mafia Mike’s Pizza for demonstrating what we at SBC believe to be outstanding service, not only in theory, but in the practice of their entire team.
“A couple of months ago, I received an unbelievable offer in the mail from Mafia Mike’ s Pizza and on top of that it came with free delivery. I decided to try it out. The staff was very friendly on the phone and when the food arrived it was hot, fresh and extremely delicious. Then a few weeks later, my husband and I were deciding what to do for dinner while going through the mail. We were very surprised to find a handwritten “Thank You” card from Mafia Mike’s Pizza. I have never had a pizza place do that before. We called them that night to order dinner and the food arrived within twenty minutes of our order. We appreciate their effort to provide outstanding service and we can’t wait to go back for more of their amazing food.”
-Dawn Lyman, Operations Manager, Strategic Business Communications, Inc.
Using the Strategic Business Communications OOZE standard, it is clear that Mafia Mike’s Pizza exemplifies customer service. Their employees listen to the client’s needs and are quick and efficient, which only enhances a customer’s experience with Mafia Mike’s Pizza. This means they do the best they can for their clients, ALL the time.
At Strategic Business Communications, we measure this type of service through four different angles: Optimizing Every Opportunity with Zealous Enthusiasm:
- To OPTIMIZE is to make as effective, perfect, or useful as possible…they find ways to benefit their customers and make the most of the trust their clients give them.
- Look for the OPPORTUNITY to shine…they use every occasion to the fullest potential and treat it as a situation for attainment of a goal…or prospect for advancement or success.
- They were being ZEALOUS, which means they brought drive and ambition to everything they were trying to accomplish. This was exemplified by diligence, devotion, and acting in good character. This is about delivering passion in what they do. Giving more than their best is the only way they are committed to perform.
- Using ENTHUSIASM through their work had a huge impact on their client. They showed many forms of extreme devotion to their own staff and their clients.
